NIIA is an intelligent 24/7 AI Receptionist built specifically for salons, spas, and aesthetic clinics. It manages client inquiries, suggests open appointment slots, confirms bookings, and sends automated reminders across WhatsApp, Instagram DM, and web chat.
NIIA features real-time bi-directional synchronization with your Google Calendar. Before offering or confirming any appointment slot, it checks live chair and stylist availability, preventing overlaps or double-bookings.
niia auto-detects the language each customer writes in and replies in the same language. No setup or configuration needed.
When an incoming call to your salon front desk goes unanswered, NIIA immediately sends an automated, friendly WhatsApp message to the caller offering to check slot availability and book their requested service.
Yes! You and your team have access to a live conversation inbox. If a VIP client has a bespoke request or complex question, your staff can intervene and chat directly at any time.
Yes. NIIA automatically sends WhatsApp reminders 24 hours and 2 hours prior to scheduled visits. Clients can confirm, cancel, or reschedule with a single reply, instantly freeing up cancelled slots for other clients.
Yes. If you operate a multi-location salon chain, franchise, or require custom POS integration, please contact our team at [email protected] for a dedicated onboarding plan.
You can reach our support team anytime at [email protected], and we will respond within 24 hours. You can also explore our guides on docs.niia.ai.